Terms and Conditions for End of Tenancy Cleaning Services

These Terms and Conditions set out the basis on which Endoftenancy Cleaners provides end of tenancy cleaning services to residential and commercial clients in the UK. By making a booking, the client agrees to these terms in full. For the purposes of this document, references to end of tenancy cleaning, tenancy cleaning services, and move-out cleaning refer to the same type of professional cleaning service delivered at the end of an occupancy period. These terms are designed to be clear, fair, and consistent with applicable UK law.

1. Booking Process

Bookings may be made by telephone, email, online form, or any other method offered by Endoftenancy Cleaners from time to time. A booking is not confirmed until we have acknowledged the request and, where required, received the relevant deposit or full payment. When requesting a clean, the client must provide accurate information about the property, including the type of premises, size, condition, access arrangements, parking restrictions, and any special requirements. This information is essential because after tenancy cleaners allocate labour, equipment, and time based on the details provided. If the information supplied is incomplete or inaccurate, we may need to adjust the price, service scope, or schedule.

The client should ensure that the property is available for cleaning on the agreed date and time. If access cannot be provided, or if the property is not ready for service, this may be treated as a late cancellation or failed appointment. Endoftenancy Cleaners may rely on photographs, inventories, or descriptions provided by the client when preparing the service, but we are not responsible for errors caused by misleading or incomplete information. We reserve the right to refuse a booking where the requested work is unsafe, unlawful, or outside the scope of our service.

2. Service Scope and Client Responsibilities

The standard service is a professional end of tenancy clean intended to leave the property in a presentable condition at the end of the tenancy. Unless expressly agreed in writing, the service does not include repairs, specialist stain removal, pest control, external building work, or any task that requires a separate trade or licence. The client must remove all personal possessions before the service begins, unless the parties have agreed to a different arrangement in writing. The property should have functioning electricity and water supplies, as these are generally necessary for the performance of cleaning work.

If the property contains fragile surfaces, delicate fixtures, valuables, or items of sentimental importance, the client must notify us before the cleaning begins. Where possible, the client should secure or remove such items. Endoftenancy Cleaners will use reasonable care while carrying out tenancy cleaning, but we cannot accept responsibility for pre-existing damage, wear and tear, or defects caused by poor maintenance. Any special instructions must be reasonable, lawful, and capable of being completed within the agreed time and price.

3. Payments and Pricing

Prices are typically quoted based on property size, condition, location, and scope of work. All quotations are given in good faith and may be revised if the actual condition of the property differs materially from the description provided. Unless otherwise stated, quotations are valid for a limited period. Additional charges may apply for heavy contamination, excessive limescale, mould beyond normal domestic levels, rubbish removal, or access difficulties. Any such changes will be explained to the client before additional work is undertaken where reasonably practicable.

Payment terms will be confirmed at the time of booking. We may require a deposit, advance payment, or full payment before service delivery. Accepted payment methods may vary depending on the booking channel and service type. If payment is due after completion, it must be made within the agreed time. Failure to pay on time may result in suspension of services, cancellation of future bookings, or recovery action for outstanding sums, including reasonable costs of collection where permitted by law. All prices are stated inclusive or exclusive of VAT only as specifically indicated.

4. Cancellations, Rescheduling, and Access Failure

The client may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size of the job, the number of operatives allocated, and any materials reserved for the booking. If the client cancels at short notice, Endoftenancy Cleaners may charge a cancellation fee to cover lost time and expenses. Where cancellation occurs after staff have been dispatched or work has started, the client may be charged in full or in part depending on the work already completed.

If access is not available at the agreed time, or if the property cannot be cleaned for reasons outside our control, the appointment may be classed as a failed visit. In such cases, a call-out fee or wasted attendance fee may apply. We will always aim to act reasonably and proportionately. If we need to reschedule due to illness, severe weather, safety concerns, equipment failure, or other operational reasons, we will notify the client as soon as possible and offer an alternative date where practicable.

5. Completion, Inspection, and Re-Cleans

Once the service is completed, the client or an authorised representative should inspect the property promptly. Any concerns about the quality of the end of tenancy cleaning service should be raised within a reasonable period, together with supporting evidence where appropriate. If an issue is notified and is genuinely attributable to our work, we may, at our discretion, return to re-clean the affected area within a reasonable time. Any re-clean is limited to the specific areas identified and does not entitle the client to a full repeat service unless we agree otherwise in writing.

6. Liability and Limitations

Endoftenancy Cleaners will exercise reasonable skill and care in performing the services. However, our liability is limited to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profit, loss of rent, loss of tenancy deposit, or any business interruption arising from the condition of the property, unless such loss is caused directly by our negligence and is not excluded by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not responsible for pre-existing defects, hidden damage, or deterioration that becomes apparent during or after cleaning. This includes, for example, loose fittings, faulty appliances, brittle seals, damaged paintwork, perished grout, or surfaces already weakened by age or previous misuse. If an item appears unsuitable for cleaning by normal professional methods, we may refuse to treat it or may proceed only at the client’s risk after warning the client. The client should ensure that items requiring specialist handling are identified in advance.

7. Waste Regulations and Disposal

Where the service involves removal of waste generated during the cleaning process, such as packaging, disposable cloths, or limited general rubbish, Endoftenancy Cleaners will handle and dispose of such waste in accordance with applicable UK waste regulations and environmental requirements. We do not carry out general house clearance unless this has been separately agreed. Hazardous waste, clinical waste, electrical waste, sharp objects, paint, chemicals, asbestos, bodily fluids, and any material subject to special control must be declared before the booking. Such items may require specialist disposal arrangements and may be excluded from the standard service.

The client remains responsible for ensuring that any waste already present in the property is sorted and disposed of lawfully unless a separate waste-removal service has been contracted. We may refuse to handle waste that is unsafe, prohibited, or likely to breach legal requirements. If we agree to remove permitted waste, the client must provide accurate details and may need to pay any third-party disposal costs, compliance charges, or additional labour reasonably incurred.

8. Health, Safety, and Cooperation

The client must take reasonable steps to ensure a safe working environment. This includes warning us of hazards such as broken glass, exposed wiring, unstable flooring, aggressive animals, infestation, or contamination. We may suspend or stop work if we believe continuing would place staff, occupants, or property at risk. In such circumstances, the client may still be charged for work completed and any wasted attendance. Our team may refuse to move heavy objects, climb unstable surfaces, or carry out activities that are unsafe or beyond the agreed scope.

Where our staff are required to work in occupied premises, the client should ensure cooperation from occupants and other contractors. Interruptions, delays, or restricted access may affect the outcome and may limit our ability to complete the service to the highest standard. The client acknowledges that move-out cleaning often depends on the condition in which the property has been left and the time available to perform the work.

9. Complaints and Remedies

If the client believes there has been a breach of these terms or an issue with the service, the matter should be raised promptly so that it can be investigated. We may request photographs, a description of the issue, and access to the relevant area. If the complaint is upheld, our preferred remedy is usually to return and correct the specific issue within a reasonable period. Refunds, where offered, will be proportionate to the part of the service affected and will take into account any corrective work already carried out.

Any remedy provided under these terms is intended to be fair and practical. The client agrees that a re-clean or partial refund will normally be the first route of resolution where appropriate. This clause does not affect the client’s statutory rights.

10. Force Majeure

Endoftenancy Cleaners will not be liable for failure or delay caused by events beyond our reasonable control. These may include extreme weather, transport disruption, strikes, fire, flood, power failure, acts of government, public health emergencies, or other unforeseen events that prevent performance. If such an event occurs, we will use reasonable efforts to rearrange the booking or, if necessary, cancel it without liability for consequential loss.

11. Personal Data and Confidentiality

Any personal information supplied in connection with a booking will be handled in accordance with applicable data protection laws. We will use client details only for legitimate business purposes such as managing bookings, invoicing, service delivery, and record keeping. We may also need to share limited information with staff, subcontractors, insurers, or payment processors where necessary for operational purposes. Confidential information observed during the course of work will be treated with discretion, subject to legal duties and safeguarding requirements.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales, or where applicable the laws of Scotland or Northern Ireland depending on the place of contracting and performance. The parties agree that the courts with appropriate jurisdiction in the relevant part of the UK shall have authority to resolve any dispute not settled amicably.

13. General Provisions

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless agreed in writing. These terms constitute the entire agreement between the client and Endoftenancy Cleaners in relation to the relevant booking and supersede any prior discussion, understanding, or representation, except where expressly confirmed in writing. The client’s statutory rights are not affected.

By proceeding with a booking for end of tenancy cleaning or any related tenancy cleaning service, the client confirms that they have read, understood, and accepted these terms. Endoftenancy Cleaners reserves the right to update or amend these Terms and Conditions from time to time, and the version in force at the time of booking will apply unless a later change is required by law or agreed by both parties.